Conditions of Use
The items listed on this website are collector toys and intended for collectors ages 14 and up.
All items listed on this website are subject to availability. We do our best to make sure all items listed on the site are in stock and available. However, once in a while one gets over looked. If we are unable to provide that item, you will be notified and you may, at that time, substitute another item of the same value or notify us to void the order.
Pre-order items will ship immediately upon release and when received by RW Hobbies LLC. We will keep the website updated with release dates. You will be notified once stock arrives and your item is ready to ship. Cancellation of any pre-orders will incur a 15% restocking charge.
Special order are items which are in stock at one of our distributors. We will immediately order it and will typically receive stock within a week of you placing the order. We state in the item description 2-3 weeks as a very conservative estimate in order to cover for any delays. Cancellation of special order items will incur a 15% restocking fee.
Out of stock items are items which are discontinued and stock is no longer available.
In stock items are items which are currently held in stock and will typically ship within 24 hours of you placing the order. If you have ordered other items on the same order which are special order or pre-order, your item will be held and shipped once all items in that order are available. If you would like the order split and items shipped at different times, email us and we can accommodate that request. Additional shipping charges will be applied.
In-stock items typically ship out within 24 hours of you placing an order.
Shipping is via USPS Priority Mail or FedEx Ground in the lower 48 States of the USA. In most cases shipping is $8.95. Larger orders may be more. The rate for larger orders will be calculated based on weight and the shipping cost will be indicated at the time of check out. Shipping to Hawaii and Alaska is USPS Priority Mail and may also be a higher rate.
International orders are shipped via USPS Priority Mail with Insurance (No Exceptions). The shipping cost will be based on USPS Priority Mail rates. All duties and taxes are the buyers responsibility. Note we no longer ship to Indonesia or Singapore due to fraud issues. Please email us if you wish to place an order and you do not see your country listed.
For a limited time we are offering free shipping on any orders over $99. This is for mainland USA only (not Alaska or Hawaii).
Free local pick up is available for anyone in the Richmond/ Central Virginia area. Please email us before placing the order to make this request.
Damaged items: All claims, if any, must be reported to us within 3 days. If you receive a damaged item please notify us by email or phone. Returns are not excepted without authorization. If authorized, all returns must be in the original undamaged package. Do not mark the product or package. All shipping charges are non-refundable.
Wrong item received: In the unlikely event that this happens, we will arrange for the mis-shipped item(s) to be returned to us (at our cost) and immediately ship the correct item out.
No longer want: If you wish to return an item (which is undamaged) please contact us within 7 days of receiving the item. Due to the collectible nature of the items, once returned we are often unable to re-sell. Therefore we charge a 30% restocking fee. Original shipping charges are not refundable. You (as the purchaser) are responsible for return shipping to us. Please notify us before returning any items. All items must be returned in its original undamaged packaging.
All payments must be in U.S. Funds. We accept Visa, MasterCard, Discover and AMEX. Payments by Check and Money Order (USA Only) must be made payable to RW Hobbies LLC. Sorry, we do not take C.O.D. orders.
Currently all pre-ordered items must be paid at time of ordering and your credit card will be charged immediately for the purchase.
If you have any questions regarding our terms and conditions, please feel free to contact us at email@example.com.